Beyond the courtroom, she is deeply committed to consumer rights and legal advocacy. As
the Head of Legal Affairs for the NGO “Dignity Restoration & Grievance Settlement
Association,” she has played a crucial role in providing free and swift redressal for consumer
grievances across India, empowering individuals by educating them on their legal rights.
Shantha is also a trusted legal advisor to multinational corporations, domestic enterprises, and
high-net-worth individuals, offering strategic counsel on joint ventures, regulatory
compliance, and corporate transactions. Her expertise includes drafting and vetting complex
legal agreements, including shareholding agreements, joint venture agreements, technology
transfer contracts, confidentiality agreements, and employment-related agreements. She has
helped businesses navigate regulatory and commercial challenges, assisting them in
developing robust legal strategies to mitigate risks and ensure compliance with Indian and
international laws.

Ms. Shantha has been Designated Counsel for major insurance providers before the Supreme
Court, Delhi High Court, and National Consumer Dispute Redressal Commission. Her
extensive experience in the life and non-life insurance sectors has made her a sought-after
legal expert for interpreting policy terms and conditions, ensuring compliance with statutory
and judicial guidelines, and resolving complex insurance disputes. She has also played a
pivotal role in legal reforms in education, securing judicial interventions from the Delhi High
Court to address teacher shortages in government schools. Her efforts have led to the timely
recruitment of teachers and non-teaching staff, improving the quality and safety of
educational institutions across Delhi.

Her dedication to consumer protection laws is reflected in her relentless efforts to ensure
speedy grievance redressal. She firmly believes in the principle that “justice delayed is justice
denied” and has fought several landmark cases to uphold this ideology. One of her most
significant contributions includes a Supreme Court ruling that allowed written statements to
be filed beyond the stipulated 45-day period in appropriate cases. This judgment resolved a
long- standing procedural hurdle, ensuring smoother and more efficient consumer dispute
resolutions across the country.

A strong proponent of alternative dispute resolution (ADR), Ms. Shantha has been at the
forefront of settling disputes through arbitration, mediation, and Lok Adalats. She has
successfully represented numerous companies and organizations in high-stakes arbitration
proceedings, arguing cases before eminent former Supreme Court and High Court judges. As
an arbitrator herself, she has played a key role in shaping legal interpretations under the
Arbitration Act. Notably, she contributed to a landmark ruling under the Arbitration Act of

1940, clarifying the distinction between a “notice of appearance” and a “notice of arbitral
award” and redefining the limitation period for filing objections.
Ms. Shantha’s legal career is defined by her deep legal acumen, commitment to justice, and
relentless pursuit of equitable solutions. Whether advocating in court, advising global
corporations, or championing consumer rights, she has remained a powerful force in shaping
the legal landscape. Her work continues to influence judicial thought and policy-making,
making her one of the most respected and influential legal minds in the industry today.